To hear a dissatisfied customer
Give the customer the opportunity to tell you about the problem right away, while they are still with you and the situation can be fixed.
Find out what your customers think. Directly.
Collect customer reviews and feedback with a QR code. Customers scan the code and send a message without signing up — only your business receives it.
Try for freeOne QR code — dozens of scenarios
In the establishment
After the service
In the store
In the order
On the marketplace
Suitable for any business that works with customers
In the establishment
Services
Marketplaces and Delivery
Receipts
Why collect customer feedback
It's better to learn about a problem from a client than from an online review.
To give emotions the right outlet
If the customer is upset or angry, it's important for them to express themselves. It's better to hear from them directly than to learn about the problem from a public review.
To receive not only complaints
Customers can share ideas and suggestions. And regular guests often know better than others what can be improved.
Not to force the customer to adapt
You don't need your messenger, account or email. Just open the QR code and write.
To receive honest feedback
Without registration and the need to disclose their contacts, customers can more easily say what they really think.
To fix problems earlier
The message is sent directly to the responsible person — without publication on third-party platforms.
Simple process
How «Back signal» works
Three simple steps — and you start receiving feedback from your customers.
01
Place the QR code
Place the QR code in a convenient location for the customer
On the table, counter, receipt, packaging, door or any other place where the customer will see it.
02
Customer leaves a review or message
Customer scans the QR code and leaves feedback
Customer opens a simple form in the browser, without registration, apps or sharing contact information.
03
Receive the signal
You receive a notification
The message arrives immediately in your personal cabinet or on your email. You can quickly learn what the customer liked, what went wrong or what ideas for improvement there are.
All process in one chain. The signal returns back to your business, helping you to get more satisfied customers.
Your business
You place the QR code
QR code
Customer sees and scans it
Customer
Leaves feedback
Feedback
Message arrives at your location
Your business
You learn their opinion and improve
Start now
Start listening to your customers
Create a company page, get a QR code and start collecting feedback today.
Create page for freeNo card · Setup in a few minutes
Questions and answers
Do customers need to register?
No. The customer scans the QR code and immediately goes to the feedback form. They don't need to create an account, install an app, specify their email or use a specific messenger.
Who will see the feedback?
The message is not published on the website and does not affect public ratings. Feedback is sent directly to your business and is available in your personal cabinet.
Where can I place the QR code?
Anywhere convenient for customers to see and scan it: on the table, counter, receipt, packaging, door or any other place. You can also share a regular link to the form.
For which businesses is «Back signal» suitable?
For any business that works with customers: cafes and restaurants, stores, service industries, delivery, online stores, marketplaces and other B2C directions.
How can I collect customer reviews with a QR code?
Place the QR code on a table, counter, receipt, package or another convenient spot. Customers scan it with their phone camera, open the form and leave a review or message without signing up.
Can I receive feedback in Telegram?
Yes. You can connect the Telegram bot and receive notifications about new customer messages in your private Telegram chat.
How is Backsignal different from a QR code for Google Maps and Yandex Maps reviews?
A Backsignal QR code opens a private feedback form, not a public platform. The message goes directly to the business, so customers can share a problem, suggestion or request privately.
Your opinion is important
Send us back signal
Do you have an idea, a comment or just want to share your impression?
Scan the QR code or visit the link and write to us.
- It will take less than a minute
- No registration required
- Your opinion is really important
Scan with your phone camera
or
Click to go to the link or copy it